1. Information We Collect

When you book a stay at Hill View Lodging Resort, we may collect the following information:

• Your full name and contact details (phone number)
• Booking dates and number of guests
• Payment information when making online payments via Razorpay
• Communication history including WhatsApp messages and calls
• Feedback and reviews you provide

2. How We Use Your Information

We use the collected information to:

• Process and confirm your booking
• Communicate with you about your stay
• Process payments securely through Razorpay
• Improve our services based on your feedback
• Respond to your inquiries and support requests

3. Data Protection

We take appropriate measures to protect your personal information:

• Payment processing is handled securely by Razorpay (PCI-DSS compliant)
• We do not store your payment card details on our servers
• Your personal information is not sold to third parties
• Access to personal data is limited to authorized personnel only

4. Third-Party Services

We use the following third-party services:

• Razorpay: For secure payment processing
• Google Analytics: To understand website usage (anonymous data)
• WhatsApp: For communication and bookings
• Google Forms: For feedback collection

5. Your Rights

You have the right to:

• Request information about data we hold about you
• Request correction of any inaccurate data
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications

6. Cookies & Analytics

Our website may use cookies for analytics purposes. We use Google Analytics to understand how visitors use our website. This helps us improve our services. The data collected is anonymous and does not personally identify you.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.